How it works

  FAQs

  Contact us

  

  1. Who is River City Rush?
  2. Why should I use River City Rush?
  3. What kind of shipping options can I find on River City Rush?
  4. Is River City Rush a carrier?
  5. Why should I register?
  6. How do I customize a shipment?
  7. Can I track a package even if I didn’t use River City Rush to ship it?
  8. Is my package insured?
  9. How do I get my carrier company listed on River City Rush?
  10. How do I add River City Rush to my web site?
  11. Is the information I provide on River City Rush private and secure?
  12. How do I contact River City Rush?

Who is River City Rush?
River City Rush Delivery provides exceptional and expedient customer service on time-sensitive local and out-of-town shipments, which are secured and competitively priced. We are located in Portland, Oregon and service the metro area and beyond. We handle everything from small envelopes to twenty-four foot truck loads. Our comprehensive service makes it easy to price, ship, track and manage all of your shipments from a single Internet site. For more information, visit the How It Works page.

Back to Top

Why should I use River City Rush?
Our goal is to make your life simple. Well, at least as it relates to shipping, anyway. From our one site you’ll be able to:

  • Quickly and easily compare a complete range of shipping rates, choose the one that’s right for you, and send your package on its way.
  • Find solutions for your special requirements – say you need to get something across town in an hour – we can help you out.
  • Track and manage all of your shipments.
  • Customize River City Rush to reflect your personal preferences.
  • View real-time delivery status and performance statistics.

Back to Top

What kind of shipping options can I find on River City Rush?
We strive to provide you with the broadest array of shipping options possible, including: Same day delivery · After hours delivery · Next Flight Out delivery · Next day delivery · Second day delivery · Ground delivery · Custom delivery

Back to Top

Is River City Rush a carrier?
Yes! We have everything from small vehicles to 24' trucks to cover a variety of shipments in the PDX Metro area and beyond.

Back to Top

Why should I register?
By registering, you can create a profile that will make shipping and tracking even easier for you. For more information see Why Register?

Back to Top

How do I customize a shipment?
If you have special needs and don’t see a shipping option that fills those needs, simply click on the “Customize Shipping Options” button when that becomes available. Examples of when you might want to customize a shipment:

  • If you have a time-definite need, you can state exactly when you want your package picked up and delivered, even if it falls outside of regularly scheduled delivery runs.
  • If you have a multi-stop shipment (e.g., ship my package from point A to point B to point C and back to point A).
  • If you have an oversize, heavy, or fragile item that requires special handling.

Back to Top

Can I track a package even if I didn’t use River City Rush to ship it?
Yes. As long as it was shipped with a major carrier and you know the tracking number, we can track it for you. You can also track multiple shipments from multiple carriers all from our one site.

Back to Top

Is my package insured?
Yes, just like other national package and express delivery services, your package is insured by the River City Rush delivery company partner, generally up to $50, from the time it is picked up to the time it is dropped off. You can increase the value of this coverage by stating a declared value when you place the order.

Back to Top

How do I get my carrier company listed on River City Rush?
If you are a carrier and would like to have your company included on the River City Rush site, please follow the instructions on how to become an River City Rush partner.

Back to Top

How do I add River City Rush to my web site?
Offering your customers the ability to price, order and track their shipments is an easy and effective way to add value to your site. We can work with you to provide the necessary links or APIs to integrate our shipping options with your site. For more information, learn how to Integrate shipping on my site.

Back to Top

Is the information I provide on River City Rush private and secure?
Yes. We take your privacy very seriously and take several measures to ensure the security of your information. First, every River City Rush user must log on to the site with a unique user name and password to access any private information. Furthermore, all information relating to addresses, shipping history, etc., that is transferred over the Internet is encrypted using a 40-bit Secure Socket Layer (SSL) connection. Finally, River City Rush adheres to a strict privacy policy developed by Trust-e, an independent, non-profit organization established to ensure Internet privacy. For more information, see River City Rush’s Privacy Policy.

Back to Top

How do I contact River City Rush?  Just click here.

Powered by e-Courier Software Copyright © 1999-2018, e-Courier Inc.